1. Responsible party
Chanuka General Trading (Pty) Ltd, registration number 2020/067902/07, is responsible for the personal information submitted through this website. We operate from Nelspruit, Mpumalanga, South Africa. Privacy enquiries may be sent to Chanukatrading@gmail.com or +27 68 083 5625.
2. Information we collect
When you submit an RFQ, we collect the company or organisation name, contact person, email address, phone number, delivery location, required date, category, notes and any document you upload. Uploaded documents may contain additional business or personal information supplied by you.
3. Why we process it
We use the information to acknowledge your request, assess the requirement, source products, communicate with you, prepare a quotation, prevent misuse of the service and keep appropriate business records. Do not upload identification documents, financial account credentials, health information or other sensitive information unless we specifically request it for a lawful and necessary purpose.
4. Sharing and service providers
Information may be shared with staff and service providers who support secure website hosting, document storage and business communications. Product specifications may be shared with suitable suppliers to obtain pricing and availability. We do not sell your personal information. We limit sharing to what is reasonably necessary for the quotation process or required by law.
5. Storage and security
We use reasonable technical and organisational safeguards intended to protect submitted information against loss, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security. Secure document links should not be forwarded to unauthorised people.
6. Retention
We retain RFQ information only for as long as reasonably required to manage the request, maintain business and legal records, resolve disputes and meet applicable obligations. Information that is no longer required will be deleted or de-identified where reasonably practicable.
7. Your rights
Subject to applicable law and adequate proof of identity, you may ask whether we hold your personal information, request access, request correction or deletion, object to certain processing or withdraw consent where consent is the basis for processing. Contact us using the details above.
8. Complaints
You may first contact us so that we can investigate. You may also lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been processed unlawfully.
9. Updates
We may update this notice as the service or legal requirements change. The effective date above identifies the current version.